Amid the players in at-home travel field, Dugan's Travels has remained at the top in catering to the agents' needs. They offer a low start-up, a fantastic educational program, and a vast network of support. Agents who work with Dugan's Travels gain high commissions and pay out little in monthly costs. 

"Dugan's provides our agents what is needed to be successful in travel. We not only have online orientation for new agents, but also conduct Dugan's University events and bootcamps. DU is offered in different cities on a semiannual basis. At DU, agents meet and network with other Dugan's agents while also attending exclusive presentations by some of Dugan's top suppliers," Jennifer Dugan comments on agent education and support. "Agents are also part of an online network of agents who help with questions and problems." 

Jennifer Dugan started Dugan's Travels in 1997 with the hopes of having a business that would not interfere with her experiencing the bonding of at-home parenting. As a former agent for an store-front agency, she quickly learned what she needed to do in order to make her business succeed. 

"As I was growing my business, I learned about all the snags and problems independent at-home agents face. I translated that into a system and an opportunity for other agents to join me." Jennifer Dugan explains about her company. 

What started out as a way to help other moms work at home became something more. At DU events, agents show how much they enjoy being together. When asked, many agents say what they enjoy most about the agency is the feeling of family. Agents help one another succeed and have interaction via a Facebook group as well as events through out the year. Many of the agents attend industry events together.

Dugan's Travels is well-respected with travel suppliers and provides valuable travel resources for agents. Dugan's is a member of IATAN, ARC, and CLIA and is a President's Circle member of Travel Leaders Network. 

With the right kind of organization and support, agents can do very well in the travel business. By joining the Dugan's Travels family, new and experienced travel agents alike can succeed and thrive. 

For more information please visit http://www.travelathome.com

Dugan's Travels is a hosting agency for independent travel agents and is a member of IATAN, CLIA, ARC, OSSN, NACTA, and Travel Leaders Network. Jennifer Dugan, a travel agent since 1994, started Dugan's Travels to be a work-at-home mom yet still remain a part of the travel industry. Dugan's offers agents the ability to build a business while working at home, and has low startup costs and a generous commission split. For more information please visit www.travelathome.com.

In early January, Dugan's Travels began using SmartAgency, Dugan's new, custom-built computer system. All agents will be registered and using SmartAgency by February 1, 2018. SmartAgency, a CRM system built to Dugan's specifications, is getting great reviews from agents. It will continue to grow and develop with many enhancements already in development. The 1.0 version provides basic functions for agents including client management, reservations, and commission and sales information.

Dugan's Travels teamed with Strix Louisiana to build SmartAgency. With this collaboration, SmartAgency was created with an intuitive interface that is easy for agents to use and easy for team to manage back-office tasks. "Our agents and team needed a better CRM and that's something we (the team at Dugan's) control. Using a third-party system just did not meet the needs of our agents or our agency. So, we decided to spec out and build a system that would." Jennifer Dugan stated.

Dugan's provides SmartAgency free to all active agents. Dugan's Five Star Agents, the agency's top agents, have been using SmartAgency since mid-January. All agents will have access to the system by February 1, 2018.

As with any system change, there is a learning curve, but the transition to SmartAgency has gone very smoothly. Agents are stepping up to the task and attending webinars and reading learning materials to learn how to use SmartAgency. Agents state the system is very intuitive and say entering reservations is a simple process. Future developments include better group management tools as well as tools to make it easier for agents to communicate with clients and for staff to communicate with agents.

Dugan's Travels is a travel host agency with 400 independent contractor agents located across the United States. Dugan's Travels is located in Los Alamos, New Mexico. All staff work virtually and are also located across the United States.

Dugan's Travels was founded in 1997 and began hosting agents in 1999. Dugan's Travels has received many awards including Presidents' Circle with Travel Leaders Network, Platinum Funjet 500 Club Agency, Crystal Preferred Partner with Apple Vacations, and Best of the West with Sandals. Dugan's Travels is a member of IATAN, CLIA, ASTA, and PATH. For more information please visit www.travelathome.com.

Effective December 1, 2017, Jennifer Dugan announces changes to Dugan's Travels team.

Jennifer Dugan is named Chief Family Officer. Jennifer will be responsible for nurturing the culture of Dugan's Travels and agent recognition and awareness. Jennifer will ensure Work With A Family of Agents! is not just a slogan but a way of life for Dugan's Travels. As the agency owner, Jennifer is also responsible for licensing, state seller of travel regulation compliance, and other banking and legal matters.

Virginia Ann Busceme is named Chief Operations Officer. Virginia will be responsible for the business activities of the agency including commissions, agent contracts, invoicing, ClientEase, Smart Agency implementation and development, and other business related activities.

Shari Speer is named Chief Supplier Relations Officer. Shari will be responsible for developing and expanding Dugan's Travels' relationships with travel suppliers and agent awareness and education on the business, 

offerings, and promotions from travel suppliers. Shari is also responsible for all Dugan's University seminars.

Karen Pattison is joining the team of Dugan's Travels as the New Agent Coordinator. In her position Karen will work with new agents when they join Dugan's and advise and assist them through the New Agent Orientation program.

Melissa Land is named Marketing Coordinator. Melissa will be responsible for promoting Dugan's Travels and Dugan's Preferred Suppliers through inward and outward facing marketing. Melissa will continue to do prospective agent telephone sessions.

Carolyn Orf is named Chief Development Officer. Carolyn will be responsible for agent development for new and experienced agents. Carolyn will continue to nurture agents through Dugan's STEP Program and will oversee and develop Dugan's New Agent Orientation and other agent education programs.

Karlene Penick will continue in her role as Agency Specialist--Contracts and Commissions.

Barb Cerbie will continue in her role as Agent Advisor.

Wendi Carrillo will continue in her role as Senior Agent and Problem Resolution Specialist.

STRIX of Louisiana will continue to coordinate agent contracts, agent invoices, web and cloud support, and the development, implementation, and operation of Smart Agency.

Karen Pattison is joining the team of Dugan's Travels as the New Agent Coordinator. In her position Karen will work with new agents when they join Dugan's and advise and assist them through the New Agent Orientation program.

Jennifer Dugan stated, "Dugan's Travels has been a host agency since 1999. We are so excited to continue to grow and evolve to make sure all our agents' needs are met."

Dugan's Travels is a travel host agency with 400 independent contractor agents located across the United States. Dugan's Travels is located in Los Alamos, New Mexico. All staff work virtually and are also located across the United States.

Dugan's Travels was founded in 1997 and began hosting agents in 1999. Dugan's Travels has received many awards including Presidents' Circle with Travel Leaders Network, Platinum Funjet 500 Club Agency, Crystal Preferred Partner with Apple Vacations, and Best of the West with Sandals. Dugan's Travels is a member of IATAN, CLIA, ASTA, and PATH. For more information please visit www.travelathome.com.