Check your email!

If you are going to offer email for your clients to reach you, be absolutely sure you check your email regularly.  This is a huge mistake so many businesses are making.  If you aren't someone who checks email, then don't put it on your website, business cards or anywhere someone can find it and email you.  It makes you look unprofessional as well as makes the client feel you could care less about their business.

If you are going to be away from email for awhile, set up an auto-responder letting people know this.  It is always easy to do so if you don't know how- contact your internet provider or email provider to find out how.

Smart phones now allow you to check your email quickly and get back to your clients right away.  

I don't know how many businesses I have emailed who never replied.  One business got back to me about a month after I sent her an email and she lost my business because I went with a company who replied to me right away.

Do you have competitors in your area?  Well I bet 1/2 of them will not reply to an email so if you reply quickly you are already ahead of them!

Jennifer Dugan